Privacy Policy

Effective Date: January 21, 2025

Welcome to Guest Hero! Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information while using our services.

1. Information We Collect

1.1 Customer Information

• Name, email address, phone number.
• Reservation details (restaurant, activity, room preferences).
• Feedback and survey responses.

1.2 Employee Information

• Name, position, work schedules.
• Clock-in and clock-out data (PDKS records).
• Task and performance logs.

1.3 Automatically Collected Information

• Usage statistics (e.g., login times, feature usage).
• Device information (IP address, browser type, operating system).
• Cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services.
• Personalize customer experiences.
• Manage employee tasks and schedules.
• Optimize hotel operations and analyze performance.
• Ensure legal compliance.

3. Sharing of Information

Your information will not be shared with third parties except in the following cases:

• Sharing with relevant hotel departments to fulfill customer requests.
• Collaboration with service providers (e.g., hosting, AI services).
• Compliance with legal obligations (e.g., court orders).

4. Data Storage and Security

We implement industry-standard security measures to protect your data. Data is encrypted, and access is limited to authorized personnel. Data is retained only as long as necessary for the purposes outlined in this policy.

5. Your Rights

As a user, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Object to certain uses of your data.

To exercise these rights, please contact us at hello@guesthero.com.tr.

6. Cookies

We use cookies to enhance your experience, analyze usage, and provide personalized content. You can adjust your cookie preferences in your browser settings.

7. Changes to This Policy

This privacy policy may be updated to reflect changes in our practices or for legal compliance. Updates will be posted on this page with the effective date clearly noted.

8. Contact Us

If you have any questions about this privacy policy or our practices, please contact us:

Email: hello@guesthero.com.tr

Phone: +90 212 988 1635

Thank you for trusting Guest Hero!